Refund Policy

Last updated: October 2026

1. How billing works

Paid plans are billed in advance on a recurring subscription basis. You can cancel at any time from your account; cancellation takes effect at the end of the current billing period, and you keep access until then.

2. General rule

Because X-Me AI delivers a digital service that is consumed on use, fees are generally non-refundable, except where required by applicable consumer-protection law.

3. Exceptions

We will correct genuine billing errors. Contact [email protected] if:

• You were charged twice for the same period.
• You were charged after a confirmed cancellation.
• You were charged for a plan you never activated due to a technical fault on our side.

Write to us within 30 days of the charge with your account email and transaction details, and we will investigate.

4. Free trials and bonuses

Free trial time and promotional bonus credits have no cash value and are not refundable or exchangeable.

5. Chargebacks

Please contact us first before opening a payment dispute — most billing issues are resolved faster that way. Unresolved chargebacks may lead to account suspension under our Terms of Service.